Shipping policy

Shipping Policy

Handling Time

Orders are processed within 0-2 business days.

Delivery Time

• Wallpaper: 7-10 business days – Free delivery.
• Cuttings: 3-10 business days, depending on stock availability. Up to 3 free cuttings, with delivery costs calculated at checkout.

Shipping Carriers

• Wallpaper Orders: Shipped via DHL – Track Here
• Samples & Cuttings: Shipped via The Courier Guy – Track Here

Important Information

• Final shipping costs, taxes, and applicable discounts are calculated at checkout.
• International shipping quotes are available upon request – email support@thewallpaperemporium.co.za.
• EFT orders are processed once funds reflect (up to 48 hours). Orders not paid within 72 hours will be automatically cancelled.

Tracking Your Order

Track your wallpaper order with DHL here.
Track your sample/cutting order with The Courier Guy here.
Tracking updates may take up to 24 hours after dispatch.

Delivery Issues

If you have not received your order within the estimated timeframe, please contact support@thewallpaperemporium.co.za for assistance.

By placing an order, you acknowledge that you have read, understood, and agreed to our Terms & Conditions.

Let me know if you need any further adjustments.